The option to designate an inactive account manager allows you to grant trusted individuals access to your account in the event that it remains inactive for a specified period. This feature provides peace of mind knowing that your account will be taken care of even if you are unable to attend to it yourself.
You have the ability to allocate up to three inactive account managers to oversee your account.
You have the option to choose a specific period of inactivity ranging from 3, 6, 9, or 12 months. As the deadline approaches, we will send you weekly reminders to log in to your account to demonstrate its continued activity. If, after the fourth reminder, we do not detect any successful login activity, we will reach out to your designated inactive account managers.
We will initially reach out to your inactive account managers via email. Should we not receive a response, we will then attempt to contact them using the telephone number provided. Once we successfully reach an inactive account manager, we will guide them to the inactive account management form where they can submit their request to gain access to your account.
Inactive account managers will be granted third-party authority access to your account, providing them with read-only access to all sections. This access allows them to view and download documents, as well as review all activity within the account. Additionally, they can create links to the memories section, enabling friends and family to view your timeline. They also have the ability to create links to individual goodbye messages, allowing specific individuals to access and view them. This feature ensures that your account remains accessible even in your absence.