Privacy Policy

Effective Date: December 10, 2024

This Privacy Policy describes how whoCouldForget.com ("we," "us," or "our") collects, uses, and discloses personal information when you use our online legacy and life planner platform. We are committed to protecting your privacy and ensuring the security of your personal information. By using our platform, you consent to the practices described in this Policy.

  1. Introduction At whoCouldForget.com, we provide a comprehensive online platform that allows you to store accounts and digital assets, create an Advance Care Plan, store important contacts, create a Funeral Plan, create Lasting Power of Attorneys, maintain a Timeline of Memories including photos and videos, send Goodbye Messages to loved ones in the form of letters, audio, and video, and create an Online Last Will & Testament. We understand the sensitivity of the information you share with us and strive to maintain the highest standards of privacy and data protection.
  2. Information We Collect
    1. Personal Information When you create an account with whoCouldForget.com, we collect personal information such as your name, email address, and password. Additionally, depending on the services you use, we may collect further personal information such as your date of birth, address, and contact details.
    2. Financial Information To facilitate payment for certain services, we may collect financial information such as credit card details or other payment information. Please note that we do not store your complete financial information. All payment processing is handled securely by trusted third-party payment processors.
    3. Usage Information We automatically collect certain information about your use of our platform, including your IP address, browser type, device type, operating system, and pages visited. This information helps us analyze trends, administer the platform, and improve our services.
  3. How We Use Your Information
    1. Personalization and Customization We may use your information to personalize and customize your experience on our platform, including recommending relevant services and features based on your preferences and usage patterns.
    2. Communication We may use your contact information to send you important notifications, updates, and promotional materials related to our platform. You can opt-out of receiving promotional communications at any time.
    3. Account and Service Provisioning We use your personal information to create and maintain your account, provide the services you request, and communicate with you regarding your account and our platform.
    4. Legal Compliance We may use your information to comply with applicable laws, regulations, and legal processes, including responding to lawful requests, court orders, or legal investigations.
  4. Information Sharing and Disclosure
    1. Third-Party Service Providers We may engage trusted third-party service providers to assist us in providing and improving our platform. These service providers may have access to your personal information but are contractually obligated to handle it securely and only for the purposes specified by us.
    2. Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or use of your personal information.
    3. Legal Requirements We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate and prevent potential violations.
  5. Data Security We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
  6. Your Rights and Choices
    1. Access, Update, and Correction You have the right to access, update, and correct your personal information. You can do this by logging into your account or by contacting our support team.
    2. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
    3. Marketing Communications You can opt-out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly.
  7. Children's Privacy Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected personal information from a child, please contact us immediately.
  8. Changes to this Privacy Policy We may update this Policy from time to time to reflect changes in our practices and services. We will notify you of any material changes by email and/or through a prominent notice on our platform.
  9. Contact Us If you have any questions, comments, or concerns about this Policy or our privacy practices, please contact us on our Contact Page.